SHIPPING & RETURNS

DELIVERY

CONTINENTAL U.S. (48 STATES)

Donnards.com offers FREE SHIPPING to the continental U.S. and it is handled by the United States Postal Service or DHL. After placing your order, we begin processing your order. Orders will be processed within 2 to 4 business days. Our FREE SHIPPING is standard economy shipping 9-18 days, SO PLEASE ALLOW 12-20 DAYS FOR ARRIVAL. We do offer an expedited shipping that 6-14 days to arrive at an additional cost for some items. You will be given a shipping selection at checkout. Donnards.com only ships on business days (no weekends). Holidays and weekends are not business days. 

Non-Guaranteed Shipping Methods Economy and Standard shipping is delivered by the United States Postal Service or DHL. Although they are not guaranteed to arrive by the expected date, it is uncommon for packages to arrive past the expected delivery date.

  • Economy packages please allow up-to 20 business days to arrive, but generally arrive much sooner. Economy shipping FREE and delivery time is based on the destination, weight, and dimensions. Economy packages are shipped after all other methods have been shipped first.

  • Expedited packages please allow up-to12 business days to arrive. Expedited shipping begins at $24 and will vary based on the destination, weight, and dimensions. Expedited packages will ship after all guaranteed methods but before Economy.

ALASKA, HAWAII, U.S. TERRITORIES, AND APO/FPO ADDRESSES
Orders shipping to Alaska, Hawaii, ARE FREE using the same methods as above with continental U.S. shipping. 
Unfortunately, we are not currently shipping to US territories, nor APO/FPO addresses. We are working on

RETURNS



Here at Donnards.com we pride ourselves on customer service and satisfaction. So if for some reason you are not happy with your order, you can send it back for an exchange or store credit as long as it is within 7-days of the delivery date as stated by the delivery service and the merchandise has not been worn, washed, or altered in any way (NO CASH REFUNDS) (ALL SALES FINAL AFTER 7-DAYS). Any original shipping and handling charges are not refundable, and the customer is responsible for return shipping with the carrier of his or her choice. We recommend shipping your item(s) back with both insurance and a tracking number — that way you are protected from the possibility of loss during shipping and will know whether your package has been received by our warehouse. Exchanges generally take 7 business days to complete once received. Once a return as been processed, you will receive a confirmation email. Any item returned without any original tags or shoe boxes may be assessed a $5 restocking fee.Send all return/exchange merchandise to:
    Donnard Returns
    27300 Tinkers Valley Dr.
    Cleveland, OH 44139
    USA