About Us


About Us

Donnards.com is an online fashion retailer of shoes, clothing, and accessories for that trend-setting type who stays ahead of the fashion game with a style all their own. We have a dedicated team of fashion fanatics committed to the goal of connecting our customers with the latest trends out there. Since 2001, we’ve been devoted to raising style and self-perception while keeping our collection fun, fresh, and edgy. Our team of buyers is constantly on the lookout for the next must-haves, and many new styles are added weekly! Be in the frontline of fashion with Donnards.com! There’s no need to go anywhere else.

 

We have recently teamed up with several merchandisers as affiliates to bring you the best of the web. As affiliate partners, some of our links will take you to our partner’s website. In that event, you are placing the order with our partner website and not with us, so please be aware of this situation. But remember, we are always here to assist you in anyway we can!

SHIPPING

DELIVERY

FREE Economy shipping on all continental U.S. orders over $80! (shipping to Alaska, Hawaii, U.S. territories, and APO/FPO addresses excluded)

CONTINENTAL U.S. (48 STATES)
Domestic shipping to the continental U.S. is handled by the United States Postal Service and/or UPS. Shipping carrier is based on location, purchase total, and order items. Expedited, 2-Day, and Overnight orders placed before 10AM (EST) will be shipped the next day, in-stock items ONLY (or the following business day if placed on the weekend). Most orders are processed within 72-hours and will be shipped within 5 to 7 business days. Please allow 7 – 14 business days to arrive. Please note that some packages may require a signature and may not be released if no one is present at the time of delivery. Donnard’s cannot be responsible for any delays caused by signature requirements or adverse weather conditions. Delivery dates for Economy and Standard shipping are estimates only. Only Expedited, 2-Day, and Overnight shipping methods are guaranteed to arrive by the quoted dates.
ALASKA, HAWAII, U.S. TERRITORIES, AND APO/FPO ADDRESSES
Standard shipping is assessed an additional $4 handling charge.
CANADA
Orders to Canada are shipped via United States Postal Service or UPS. Delivery dates for expedited orders cannot be guaranteed because of possible delays in customs. Please note that some countries will impose additional tariffs on items shipped from abroad. The customer is responsible for any country-specific tariffs and duties. These nation-specific duties are added by your respective government and are not shipping charges from Donnard’s.
INTERNATIONAL
International orders are shipped via United States Postal Service and can take 2 to 4 weeks to arrive. Expedited shipping is not available for international orders other than those shipping to Canada. Please note that some countries will impose additional tariffs on items shipped from abroad. The customer is responsible for any country-specific tariffs and duties. These nation-specific duties are added by your respective government and are not shipping charges from Donnard’s. Some orders (predominantly those with large quantities of shoes) may warrant additional shipping charges due to weight and size limitations. If your order requires fees in addition to those represented in the shipping chart, we will contact you to approve these charges before shipping out your order. We ship worldwide.
SALES TAX
Sales tax is only added to orders shipping to Ohio addresses.
REFUSED PACKAGES
An order that is refused will be charged the original shipping plus the return shipping it takes for the package to get back to our facility. All orders shipped via UPS are subject to the “Terms and Conditions of Service” as detailed on UPS.com.

CUSTOMER CARE

Here at Donnards.com, we pride ourselves on customer service and satisfaction. Donnards.com seeks to provide excellent service to the public.Customer feedback helps us measure whether our services are meeting public needs and expectations. It also helps us identify problems that need to be solved. High quality customer service depends on customer feedback. While praise is always welcome, constructive criticism is truly helpful in the long run.

 

Donnards.com has established uniform standards and procedures for responding to customer feedback, thus making sure those responses are timely and that issues do not “fall through the cracks.” Our policy strives to treat every interaction with the public as an opportunity to produce a satisfied customer, or at least one who feels that he or she was listened to and taken seriously, even if it was not possible to meet his or her request. Donnards.com will make every effort possible to resolve any matter timely brought to our attention.

 

RETURN POLICY

RETURNS
Here at Donnards.com, we pride ourselves on customer service and satisfaction. So if for some reason you are not happy with your order, you can send it back for an exchange or store credit as long as it is within 7 days of the ship date (returning package must be postmarked as so) and the merchandise has not been worn, washed, or altered in any way. NO CASH OR CREDIT CARD REFUNDS WILL BE ALLOWED*. All exchanges and/or store credits may be subject to 10% restocking fee at Donnards.com discretion. Original shipping and handling charges are not refundable, and the customer is responsible for return shipping with the carrier of his or her choice. We recommend shipping your item(s) back with both insurance and a tracking number — that way you are protected from the possibility of loss during shipping and will know whether your package has been received by our warehouse. Returns and exchanges generally take 7 business days to complete once received. Once a return has been processed, you will receive a confirmation email. Any item returned without its original tag or shoe box may be assessed a 10% restocking fee. Send all return/exchange merchandise to:

 

DONNARD’S
ATTN: RETURNS/EXCHANGES
23480 AURORA RD.
SUITE 4
CLEVELAND, OH 44146

 

CLEARANCE ITEMS AND INTIMATES ARE FINAL SALE AND NON-RETURNABLE
EXCHANGES
Donnards.com is happy to exchange any merchandise that isn’t worn, washed, altered, or Final Sale for another size or even another item altogether, as long as it is within 7 days of the ship date (returning package must be postmarked as so). The customer is responsible for return shipping, but all exchange items will be sent back out with free shipping on us. For orders placed with a coupon, the discount can only be honored for an even exchange of the same item. New coupons cannot be applied to exchange orders. If you’d like to make an exchange, we recommend contacting Customer Service and putting the item(s) you want on hold first. This way, the item(s) won’t sell out before your return has reached us. If you need to change your hold item(s), you will need to contact us again, as the system will automatically process the items you already have on hold and not what is noted on the back of your invoice.

 

FINAL SALE
No returns or exchanges can be accepted for the following items: all cosmetics, intimate bottoms, intimate sets, one-piece swimsuits, swim bottoms, swim sets, all shapewear, tights and socks, self-adhesive products, and all Clearance Rack items. If any of the above-mentioned items are returned, no refund or exchange will be processed, and the customer will be responsible for any shipping charges that go into recovering the merchandise.
DAMAGED AND INCORRECT ITEMS
If you find an item to be damaged, defective, or incorrect, please contact a Customer Service representative before returning your item so that we may assist you accordingly.

 

REFUSED PACKAGES
An order that is refused will be charged the original shipping plus the return shipping it takes for the package to get back to our facility. All orders shipped via UPS are subject to the “Terms and Conditions of Service” as detailed on UPS.com.
*unless damaged